SHIPPING DELIVERIES AND RETURNS
1. HOW WILL YOU SHIP MY ORDERS?
For orders that weigh more than 5 pounds, we ship by UPS Ground service. These orders are trackable from the time they leave our facility to the time they are delivered to you. We will email you a shipping confirmation with your tracking number when your order is shipped. Orders of less than 5 pounds are delivered by USPS and shipment tracking will be emailed to you.
2. HOW LONG WILL IT TAKE MY ORDER TO BE DELIVERED?
Shipments generally take between 3 – 5 business days. Expedited shipping is available. Please contact a customer service representative with your requirements and we will get you a quote.
3. HOW MUCH WILL IT COST TO SHIP MY ORDER?
Your shipping costs are determined by the weight of your package. Please note that these rates only apply to shipping addresses within the contiguous United States which excludes Alaska, Hawaii and Puerto Rico.
4. CAN I HAVE MY ORDER SHIP TO AN ADDRESS OTHER THAN MY BILLING ADDRESS?
Certainly! If you are placing your order online just indicate your shipping address in the appropriate fields at checkout.
5. DO YOU SHIP OUTSIDE OF THE UNITED STATES?
Yes, we ship anywhere on the planet! For orders outside the U.S., shipping fees are dependent on the shipping address and the weight of the package. Exact shipping fees will not be known until the order is processed, weighed and ready to ship. The shipping fees will be charged separately after your order has shipped and we have the exact cost.
6. CAN YOU SHIP TO P.O. BOXES? WHAT ABOUT APO AND FPO ADDRESSES?
We cannot ship to PO Boxes, but we can ship to APO and FPO addresses. Charges for APO and FPO shipments will follow our normal shipping rates listed on the right. However, all orders going to APO and FPO addresses will be shipped via USPS and are not trackable.
7. WHAT IS YOUR RETURNS POLICY?
We promise to do our best to make your purchases right and eventually a full refund minus shipping within 30 days of purchase.